Is my booking time guaranteed once I enter my information and click "Book My Event Space"?
Yes. Our online booking system reflects real time availability. Once we process your payment, you will receive an e-mail confirmation with the details of your booking by e-mail. This means that our system has reserved the timeslot you selected for your booking.
How many guests can the outdoor terrace accommodate?
The event space layout can be configured according to what is best for your event. Should you choose to remove all the existing furniture, the terrace can accommodate up to 150 guests.
How long in advance can I book?
You can book the event space for the next business day and for any date in the future.
Can I book multiple bookings?
Yes. Our system allows you to purchase up to five bookings at once.
What is the minimum booking length?
Event space can be booked for a minimum of 4 hours. This time is to allow for preparation as well as the actual event duration. You have the option to book the space for a maximum of a full day, which is from 11am-8pm.
Should I include preparation time when making a reservation for the event space?
Yes. As you may need some time to setup and get settled in and prepare for your event, please do allow for preparation time in your reservation. This can include the time for a DJ, caterer, etc.
Can I cancel a booking?
All sales are final. However, you may cancel your booking up to 14 days in advance as per our terms and conditions. To cancel, please email us at email@example.com or call us at (212) 569-9000 during our regular business hours. When communicating with us, please have your name and booking number ready.
How will my e-mail address be used?
We collect and store your name, e-mail address, and phone number so that we can contact you if an issue with your booking arises. We do not share your information with any third parties for marketing purposes.
Is your website secure?
Yes. We have SSL protection and use 128-bit encryption when handling your sensitive information, such as credit card details and other relevant payment credentials.
Still have questions? Feel free to call us at (212) 569-9000 and we'll be glad to assist you.